JOURNAL ARTICLE

From interactive teller machines to high-tech signage, more branches go digital.

  • Published In: Banking Strategies Daily, 2024. P. N.PAG 1 of 3

  • Database: Business Source Ultimate 2 of 3

  • Authored By: Kuehner-Hebert, Katie 3 of 3

Abstract

ITMs are in and tablet bars are out. Self-service features aren't only about efficiency—they must enhance the customer experience. Gain more insights into the value of modern branches as part of omnichannel strategies in our Executive Report: Evolution of Banking Branches. New technologies continue to be introduced in the branches to enhance the customer experience—as well as to make employees' lives easier. The migration of transactions to self-service is continuing to accelerate in the [ABSTRACT FROM AUTHOR]

Additional Information

  • Source:Banking Strategies Daily. 2024/04, pN.PAG
  • Document Type:Article
  • Subject Area:Social Sciences and Humanities
  • Publication Date:2024
  • Accession Number:176757352
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