JOURNAL ARTICLE

McDonald's Rolls Out Kiosks That Take Cash, Pushing Diners Away From Cashiers.

  • Published In: Bloomberg.com, 2024. P. N.PAG 1 of 3

  • Database: Business Source Ultimate 2 of 3

  • Authored By: Sirtori, Daniela 3 of 3

Abstract

McDonald's is introducing a new format in the US that allows customers to order and pay using digital kiosks, reducing the need for human cashiers. While most McDonald's locations already have kiosks, customers who pay with cash still have to line up at the counter. The new design option aims to further reduce the reliance on cashiers, who can be assigned to other tasks such as table service or curbside pickup. The shift to digital ordering is a response to the increasing demand for digital options and has been accelerated by the pandemic. [Extracted from the article]

Additional Information

  • Source:Bloomberg.com. 2024/09, pN.PAG
  • Document Type:Article
  • Subject Area:Social Sciences and Humanities
  • Publication Date:2024
  • Accession Number:179572543
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