Libraries aim to provide high-quality readers’ advisory services, but sometimes lack the staff, hours, or expertise to deliver these services when and where patrons need help. BookChat provides reading suggestions and advice on the spot, powered by the experts at NoveList.
Fast and easy real-time help
BookChat Specialists provide quick, on-demand answers. Perfect for those patrons who are in a hurry.
BookChat has your back when readers have questions about unfamiliar topics. The experts at NoveList (who you know and trust) are familiar with all genres and types of books.
BookChat hours of operation are during days and times when patrons need it most (evenings and weekends). BookChat is also available to users within the library or those accessing the library remotely.
BookChat is a quick, text-based way to get help. This is especially appealing to patrons who don’t like to ask for help or prefer engaging online.
Extra staff, affordably
BookChat provides extra help when you need it; it's that reassurance that there is back-up at the click of a button.
To purchase BookChat, you must have an active NoveList Plus subscription. Contact NoveList for more information.
You can feel comfortable with the reading recommendations from BookChat because they come from the experts at NoveList.
Our BookChat Specialists have years of readers’ advisory and library experience, across a wide range of genres and ages. Our expertise and passion for books and reading means you’ll always get the best help finding just the right books.
Elements of a good recommendation
We believe the main element of a good recommendation is trust — some recommendations are simply better than others. We always tell you why one book, author, or series is recommended for another.
Does BookChat replace library staff?
No, our goal is to enhance the experience readers have with your library. BookChat is there for a little extra support when you need it most.
When is BookChat available?
BookChat hours are currently Monday through Saturday, 1:00 p.m. – 9:00 p.m. ET.
What happens after hours?
After hours, users will have the option to submit questions via email, which will be responded to the following business day by our BookChat team.
What kinds of recommendations will BookChat provide?
Our BookChat Specialists have years of readers’ advisory and library experience, across a wide range of genres and ages. They excel in using NoveList to provide suggestions for a wide variety of patron needs.
Will BookChat specialists have access to my library’s catalog?
Our BookChat Specialists will not have live access to your library’s catalog but will recommend following up via your library’s catalog or with your staff.
Is BookChat available in NoveList K-8 Plus?
Currently, BookChat is only available in NoveList Plus.
"Jane was responsive and really 'listened' to me during our chat. I have two great books suggestions from them, that I look forward to reading and listening. 5 stars!"
— K. Warwick
"The responses were quick and well thought out."
— S. Tapia
"I didn't ask anything easy but she found titles I really now want to read. Thank you."
— EJ Cronin
Sign up for a demo
Take a tour of the features of BookChat and NoveList Plus.