EBSCO customers enjoy 24/7 online access to EBSCO Connect, an industry-leading customer support site featuring quick access to the latest product news, status updates and materials to help you promote your EBSCO products and services.

Here’s a look at what is available to you via EBSCO Connect:

Online Training
Online courses provide valuable training and demos for users and administrators of EBSCO products and services. Dozens of new sessions are offered each month, and recorded sessions are available on demand.

Product Tutorials
Need help preparing for an upcoming training session for your students, teachers or patrons? Our video tutorials provide audio narration with matching text to guide users. PowerPoints are also available.

Search Box Builder
EBSCO's Search Box Builder makes it easy for you to create a search box for your EBSCO resources and embed it on your library website.

Sign up to receive status alerts for the latest updates and information about your EBSCO products and services.

Promotional Resources
Spread the word about your EBSCO resources with colorful and engaging posters, flyers, bookmarks and downloadable web graphics that you can use in print or as links on your library website.

EBSCO Connect: Your go-to community support resource

Lesson Plans
Share our lesson plans with your school’s teachers to help them integrate EBSCO databases into classroom instruction.

International Support
EBSCO employs more than two dozen engagement managers worldwide, many who create and maintain translated documentation on EBSCO Connect’s international support pages. Custom resources are also available for non-U.S. English-speaking regions.

EBSCO Connect Community Account
If you are an EBSCO customer, creating a free account has its benefits. You’ll be able to quickly view or update your account’s support cases and engage with peers in community groups.

Customer Support
If you can’t find an answer to your question using EBSCO Connect, please contact support. One of our helpful representatives will provide you with top-notch customer service. Your satisfaction is our top priority.

Get the most out of your customer experience