What is your role within EBSCO? 
I am the Library Services Engineer for Sub-Saharan Africa. I help my team and our customers to resolve technical challenges they may encounter with our products and services.

Explain your job as you would to a 5 year old. 
I work with the best team in the world to provide wonderful computer programmes to businesses. These programmes help people to find reliable information easily on any topic you can think of. I also meet with customers and help them with all the technical parts that make their computer programmes work properly.

What is the best aspect of your job? 
I help many people in all parts of the world get access to credible information and knowledge. I also travel and meet many people in different parts of the world and with my team, we help solve many technical problems every day.

How long have you worked at EBSCO? 
I have been at EBSCO since January 2023.

How has your work changed in recent years? How do you think it will evolve in the future? 
The growing use of our excellent training videos and documentation by our customers has led to an increase in self-help. Our focus is now on developing and improving our tools with useful features to be more intuitive and user-friendly to empower users to perform more tasks on their own efficiently.

Did you attend college/university? If so, what did you study? 
Yes, I attended university and studied a few courses including Electrical Engineering, Civil Engineering, Project Management and Software Development. I am curious and have a desire to understand how things work.

What excites you most about EBSCO’s future? 
The team at EBSCO consists of the nicest people I have ever worked with. There is constant innovation and improvement to the products and services rendered to customers, so there is always something new to learn and to satisfy my curiosity.

What invention would you most like to see in your lifetime? 
A teleportation machine would be great.

What was the last book you read?
Management Information Systems by Hossein Bidgoli, Ph.D.

What is the most interesting place you have ever visited?
Hazyview & God’s Window in Mpumalanga, South Africa. I am in awe of the beautiful landscape.

What is the best way to reach you? 
pnketiah@ebsco.com | 011 380 1800

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