EBSCO Information Services, operating as EBSCO International Inc. (EBSCO) in the United Kingdom (UK), and Nordic territories, has received two additional certifications from the International Standards Organization, ISO 9001 and ISO 14001. Covering full operations for EBSCO UK/Nordics, these certifications demonstrate a commitment to providing exceptional customer experiences, quality goods and services and an obligation to environmental and social responsibilities. ISO certifications are awarded after a thorough evaluation by external auditors.
ISO 9001 certification is granted to companies that consistently provide quality goods and services to customers, considering several quality management principles including strong customer focus, motivation and implication of leadership and continued improvement to processes. ISO 14001 is granted to companies with a commitment to improving environmental performance. Use of computer equipment and technology, disposal of waste and energy consumption were assessed as part of EBSCO receiving ISO 14001.
EBSCO Vice President of Sales UK & Nordic Region Gareth Smith says that receiving these certifications is a testament to EBSCO’s commitment to overall customer experience and community. “Throughout our company, you will find people who don’t just talk about providing outstanding experiences and helping the community, you can see it in their actions. They want to contribute to the world in a positive way. These certifications demonstrate EBSCO’s commitment to serving our customers in the best way possible.”
For more information on EBSCO’s ongoing commitment to customer service and environmental initiatives, visit https://www.ebsco.com/about/ebsco-commitment.
About EBSCO Information Services
EBSCO Information Services (EBSCO) is the preeminent provider of online research content and search technologies serving academic, school and public libraries; healthcare and medical institutions; corporations; and government agencies around the world. From research, acquisition management, subscription services and discovery to clinical decision support and patient care, learning, and research and development, EBSCO provides institutions with access to content and resources to serve the information and workflow needs of their users and organizations. For more information, visit the EBSCO website at: www.ebsco.com.
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Product Marketing Manager II