Library administrators for EBSCO-hosted FOLIO libraries with Patron Empowerment will be able to hide the option for users to place holds on specific copies or volumes when a title has multiple items.
For libraries with FOLIO Patron Empowerment, librarians can configure a custom note to display to their patrons in the place hold modal. It is now possible to configure the custom note in multiple languages (all supported languages).
For libraries with RTAC (Real Time Availability Check) enabled for the catalog items, librarians can now choose whether to display the due date of catalog items that are currently on loan. The item due date displays in RTAC by default if an item is on loan. Librarians can use Configuration in EBSCO Experience Manager to hide the due date (note that EBSCO-hosted FOLIO libraries also have the option to display the due date but not hide the due date time).
For libraries with FOLIO Patron Empowerment, patrons can now see the call number and volume information for items they have on hold or on loan. The call number and volume information now displays in My Dashboard for items that the patron has on loan or on hold, helping them to identify which volume they have on loan, especially if the title has multiple volumes, like in the case of serials.
Do not show RTAC when “isRTACapplicable” is set to false
Add “loan type” to RTAC display
Improve the patron empowerment user experience by displaying detailed/specific errors to the patron when actions cannot be completed
Ability to place hold on multiple volumes of a title
Display holdings statement in RTAC for FOLIO libraries, using the holdings statement data from the FOLIO record
Shorten the "Find my Institution" user flow for mobile app users
Libraries will be able to use ILS integrations: EDS RTAC in the EBSCO Experience Manager configuration module to map incoming ILS RTAC statuses to the three status icon categories along with custom status labels in the new user interface, providing a better visual indication of item availability to their end users
Improved messaging to users when RTAC response is pending or not successful
Display volume/issue information in RTAC for FOLIO libraries whenever the enumeration and chronology or volume fields are populated in FOLIO