EBSCO Sub-Processors

Last updated: January 4, 2023

These Subprocessors may have access to personal data provided directly by our clients or to which we may have access in order to perform the contracted services or to enable requested features related thereto.  Please contact privacy@ebsco.com if there are any questions. 

EBSCO Common Subprocessors

Data Storage Providers

The following providers are used to store EBSCO data and deliver EBSCO products and services.

Name Purpose Location of Processing

Amazon Web Services (AWS)

Most EBSCO products primarily use AWS for data storage and software delivery. 

FOLIO Hosting Services allows customers to choose hosting options in other regions. 

United States

Markley Group

EBSCO uses the Markley data center as backup to its main on-premise legacy data center in Ipswich MA. 

United States

 

Software as a Service

The various software packages below are used to monitor, manage and/or enhance the platform.

Name Purpose Location of Processing

Amplitude

Application metrics and analysis tool

United States

OneTrust

Data Subject Access Right request software and consent management forms

United States

Optimizely

Application feature optimization, experimentation, and rollout tool

United States

Osano

Cookie management

Ireland

Navisite (Velocity Cloud)

Software delivery platform, hosting and services.

United States

 

Staff Augmentation

EBSCO augments its internal staff with assistance from the following staffing providers.

Name Purpose Location of Processing

InfoSys

Software development support

India

EPAM

Software development support

India, Europe

NES

Customer support. NES Staff work within EBSCO managed offices using EBSCO managed workstations.

India

 

Product Specific Subprocessors

Accel5

Accel5 utilizes the Thought Industries Platform

Name Purpose Location of Processing

Thought Industries

Accel5, a business skills product, is hosted and managed within the Thought Industries platform

United States

 

DynaMed, DynaMedex, Dynamic Health, DynaMed Decisions

The various software packages below are used to monitor, manage and/or enhance the platform

Name Purpose Location of Processing

Auth0

SSO Authentication Services

United States

ChurnZero

Product usage analysis

United States

Snowflake

Data Warehousing

United States

Logicworks

Managed services for AWS-hosted data storage

United States

 

EBSCO Subscription Agent Services(EBSCONET)

The various software packages below are used to monitor, manage and/or enhance the platform

Name Purpose

Location of Processing

FullStory

Application metrics and analysis tool

United States

Innodata

Data entry services

Sri Lanka

 

OpenAthens

The OpenAthens Platform is maintained by our partners Jisc.

Name Purpose Location of Processing

Jisc

Manages the OpenAthens platform

United Kingdom(Google Cloud UK region)