![Illustration quadrant describing four different aspects of the Saas user journey. The illustrations represent access, search, choose and use. Illustration of key and clouds, magnifying glass and documents, location gears and lightbulb separated into 4 sections](https://assets.ebsco.com/m/40793b83de1f35de/original/Saas-Improving-User-Journey-blog-image-780.png)
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