doug jenkins headshot

Doug Jenkins

Executive Vice President – Chief Information Officer

Doug Jenkins is EVP CIO for EBSCO Information Services. In this role, he is responsible for all technology management at EIS including software product development teams, information service delivery and resiliency, platform product management, information privacy and security, architecture, enterprise systems, and digital transformation initiatives. Since joining EBSCO in 2006, Jenkins has led software development of an EIS suite of products including EBSCOhost, EBSCO Discovery Service, FOLIO, and DynaMed. He championed the company's use of Lean principles and the introduction of Agile software development methods with associated organizational and enterprise change management. In 2017, Jenkins led EIS to the AWS Cloud, first with the Clinical Decisions business followed by the EBSCOhost platform and products (2021), and FOLIO. This work included de-commissioning on-premise data centers and maturing our Cloud FinOps practices. He established and maintained partnerships with leading consulting and software development firms to augment EIS' strong technology teams. Recently, he is engaged in realizing the opportunities and managing the risks of generative AI in EIS' products, software development processes, content processing and employee productivity. 

Jenkins began his career at GE in 1982 as a member of the Manufacturing Management Program. He held several engineering and Lean operations leadership positions within GE Aircraft Engines including engineering lead for Manufacturing Cell Controller systems for the Factory of Future and became Senior Manager, Factory Automation for the business. Jenkins received the GE Aircraft Engines Edward Woll Young Engineer Award and is a graduate of GE's Advanced Course in Manufacturing.

In 1992, Jenkins joined Information Access Company (IAC) as VP Product Technology and led InfoTrac product development. There his team launched SearchBank among other industry-first product introductions. In 1994 IAC was acquired by Thomson and merged with Gale Research to become the Gale Group. Cengage acquired Gale in 2007.

In 1999, Jenkins joined Books24x7, a venture-backed startup focused on creating digital book collections for the corporate market. As CTO, he led engineering innovations on content normalization, XML-based repositories, API-based partner integrations, and search algorithms while participating in the early-stage company's sales, partnerships, and funding efforts. The US patent for this work is cited by over 70 leading companies. In 2001, Skillsoft acquired Books24x7.

Jenkins holds a BS in Electrical Engineering from Rutgers University and ME in Manufacturing Engineering - CAD/CAM Systems from Boston University. He resides in the Boston area with his wife Donna, their two Cairn Terriers, and enjoys hiking, scuba, cycling, kettlebells, reading, the Boston Bruins, Penn State wrestling, and most especially spending time with his two adult children and their spouses, extended family, and friends.

Interviews with Doug Jenkins