Publisher Support

Technical Specifications

Preferred File Formats:

PDF, EPUB2, and EPUB3 - send all available formats

Please review the full "ebook Submission Guidelines," found on this page under "Quick Links"


FAQs for eBooks

  • What is an FTP site?

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    FTP stands for “File Transfer Protocol.” It is easy to use and is the most efficient way to send data to EBSCO. We will supply you with FTP login credentials (the host URL, username, and password). You can log-in, and then drag and drop your PDFs onto the FTP folder.

    These files will be mirrored to EBSCO’s server and our Content Management team will retrieve them for processing.

    If your company has its own consistent FTP location where we can retrieve new files, you can arrange for us to pull your ebooks from that location. 

    For instructions on how to use FTP, please refer to the Content Delivery Guidelines document found in the Quick Links section on this page.

  • How do I notify EBSCO if there are updates or changes to my previously delivered ISBNs?

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    The best way to notify EBSCO about updates or changes to previously delivered ebooks is to send a metadata refresh. For more details, please review the Content Delivery Guidelines document found under Quick Links on this page.

  • How do I obtain a report of all of my titles available on EBSCO’s platform?

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    Please submit your request through our Publisher Contact Form. For the quickest response, please be sure to include as many details as possible related to the request.

  • How do I adjust the price of my ebook?

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    In order to update your prices, please submit a metadata update via FTP using our metadata template or ONIX 2.1. For efficient processing, the metadata file should include “update” in the naming convention, for example: EBSCO-Oct_2019_Update.xlsx.

  • How do I reinstate a title on EBSCO's platform?

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    In order to reinstate a title you’ve previously withdrawn from sale, please notify your direct PCM contact or submit your request through our Publisher Contact Form

  • How do I get information about payments or royalties?

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    Please submit your request through our Publisher Contact Form. For the quickest response, please be sure to include the month/quarter for which you would like sales information. Please also note that sales reports are only generated when a sale is made.

  • I am interested in announcing my partnership with EBSCO.

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    Thank you for your partnership! Please see our promotional site for logos, marketing brochures, and additional support information.
     

  • How do I increase the discoverability of my titles?

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    Improving your metadata is the best way to increase the discoverability of your titles on the EBSCO eBooks platform. ONIX 2.1 enables the most robust metadata, such as subject headings, and is the preferred format. The EBSCO Metadata Spread Sheet (MDSS) also allows for some subject heading information that can improve discoverability of titles. BISAC code is the preferred subject heading in the MDSS.

    The Content Delivery Guidelines (which can be downloaded under Quick Links on this page) provide more details about how to improve your ONIX 2.1 or MDSS metadata.

  • Can you provide me with access to view my titles on EBSCOhost?

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    Open access to our databases is not available; therefore we are not able to provide a direct link to publisher content on EBSCOhost. For more information, please email our Content Licensing Group. 

  • I would like to review a copy of my contract or have a question about my licensing agreement.

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    If you have any questions relating to your licensing agreement, please notify your EBSCO business contact or email our Content Licensing Group. 

  • Where can I find help if I am experiencing difficulty using your FTP?

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    Please visit our eBook Submission Guidelines in the Quick Links for detailed information about using our FTP. If you need assistance with your username and password, please submit a request for this information through our Publisher Contact Form.

  • How do I submit a replacement file if there is a problem with my original submission?

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    Replacement files should be labeled with “_replacement” in the file name if possible and delivered to our FTP. If using Title Track, please list replacement file details in the submission notes section when creating a submission. If using the FTP site, please email replacement file details to your PCM contact or to eBook PCM.

  • How do I make updates to my metadata?

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    Please make updates to your metadata in an ONIX or Excel file and load to our FTP. Please include full record information for each title being updated. For efficient processing, the metadata file should include “update” in the naming convention, for example: EBSCO_Oct_2013_Update.xlsx.

  • The print edition of my book already has an ISBN. Can I use the same ISBN for my ebook?

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    The print ISBN is associated with the print format of the title. A unique electronic ISBN (eISBN) for electronic format ebooks is required. 

  • Do I need an eISBN for all of my ebooks?

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    Yes, we require a unique electronic ISBN (eISBN) for all ebooks. 


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